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The tumbler was shipped quickly and was exactly as described. Oh thanks for the complimentary stubbie cooler. I'll be a return customer and happy...


I did not receive an order confirmation email - why?

I have received a payment receipt email (from PayPal or NAB) but no order confirmation email from Aussie Sapphire. 

Very occasionally, we experience errors where customers make a successful payment but do not receive an order confirmation. 
This usually occurs if you do not allow the system to return you to our website after making a credit card or PayPal payment OR if our server experiences a short interruption just at the moment you complete your payment (usually noted as a "time-out" error). 
These errors happen only rarely and are picked up by during our regular bank reconciliations. However, if you do not receive an order confirmation, please contact us immediately so we can identify your payment and retrieve your order from our database. This way you will be assured your order is being processed as quickly as possible.  
IMPORTANT:  if you do NOT receive an order confirmation email, then please contact us to ensure your order is being processed.  Please check your spam folder just to make sure our system emails are not being flagged as spam.