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Hello Leah, I received the DVD yesterday, thanks for the excellent service, Regards, Ivan.


New to Aussie Sapphire? What you need to know to get started.

Aussie Sapphire has been operating since 1997 - we now offer the widest selection of Lapidary Machines and Supplies. Some simple information is provided below to make your shopping experience simple and effective. Remember if in doubt just ask us.   

Create your Customer Profile
Feel free to browse our catalogues - all prices are on display and it costs nothing to window shop.  If you would like to make a purchase, the first thing to do is Log in with your existing email and password or Create your new customer Profile. This information is kept safely in a fully encrypted code but allows us and you alone to quickly keep your shopping cart information between visits, track the status of your order and keep dates of purchase for warranty records.

From here, you are free to go through our secure/encrypted checkout at the National Australian Bank via the NAB Transact payment gateway.  We accept Visa or Mastercard credit cards, PayPal or direct bank deposit.  If you prefer not to use your credit card online, simply select the "offline payment" option when prompted and follow the instructions.  You will be given a link to our offline payment form which gives you all the information you need for direct bank deposit or fax/mail order  We are also happy to take phone orders. We charge no extra Credit card Fees.

Please see our Shipping page for more information on this.  We ship all over Australia Daily using Australia Post, Toll Air Overnight or Star Track Express.   Default postage option is eParcel via Australia Post which is insured and traceable.  Where possible we ask you to advise if your Shipping Address is "Courier Friendly" this is that someone can sign for the Delivery. We upgrade Shipping where possible at our discretion. If you have a preferred shipping method, please contact us to arrange or put a note on your order. 

We ship to most countries overseas (apart from a few exceptions noted for high fraud risk - eg. Nigeria, Ghana, etc).  Default shipping method is Airmail with basic insurance to ensure signature.  We also offer a Fedex Shipping upgrade for orders below the value of $400 AUD. It is always best to contact us to confirm overseas Shipping rates,we reserve the right to not ship certain items at our discretion.

We are happy to answer any other questions - email is the best way to contact us or see our office contact details at the Contact Us page.  There is also some useful information on the Frequently Asked Questions page.

 Enjoy your Shopping at Aussie Sapphire - if in doubt, just ask!  We're here to help.