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Privacy Notice

Our privacy policy is quite simple we will never sell, share or give away your email address or personal details for any commercial reason.

Personal information and Privacy Policy

We occasionally send emails with information on special offers, new products and other items of interest to our customers. This is an OPT-IN service - customers are unsubscribed by default. When registering your account, you can be added to our mailing list in order to receive these emails by ticking the appropriate box. If you later change your mind, just contact us with a "remove from mailing list" request and we will immediately remove your email details from our mailing list.

Alternatively, login to your account and change your newsletter preference. In short, we hate spam as much as you do so your email address is safe with us. If you choose not to receive our email newsletters, you can still keep in touch with the latest developments at Aussie Sapphire by checking our facebook page, online forum and blog.

Personal information collected during the registration process is not shared with any other party and is protected via our security certificate encryption.
You may review, alter or delete any information at any time by logging into your account and making the required changes. We collect personal information only to the extent required to process your order and it will not be shared with anyone apart from shipping providers where necessary to fulfil your order. The only exception to this is in case of fraud investigation where information may be provided to relevant authorities upon legal request.

Your email address is entered into our shipping lodgement systems with Australia Post, Toll Priority or Star Track Express couriers - so that you can receive email notification of shipment and article number. If you prefer us not to do this, please let us know at the time of your order. Your email address is NOT shared with any other party except for these shipping companies. Regardless of your newsletter subscription status, you will receive emails from us acknowledging any order placed and subsequent status updates as part of our normal customer service related to order fulfilment.
Secured by Pin Payments     PayPal lets you pay, send money and accept payments without revealing your financial information.      RapidSSL.com is a subsidiary of GeoTrust, a highly trusted, internationally recognized certificate authority.

Security Concerns

We understand that you want to feel that your personal details and credit card information is safe when dealing with Aussie Sapphire. Rest assured that we take these concerns very seriously and we use industry standard measures to keep your details safe. You may use your credit card either directly or via PayPal - in both cases, we never see your credit card details which are submitted via encrypted and secure gateways.

NB: we do not store your credit card details in our database. Personal details (address, phone, etc) are stored in our database so we can fulfil your order - this information is protected by the encryption provided by our security certificate.

Credit card payments are processed via Pin Payments which is based in Australia and as a PCI Level 1 Service Provider, is certified to the highest standard of security compliance. Pin Payments are subject to periodic manual and automated security audits. Audits are conducted internally as well as by third parties. Credit card information is encrypted and stored in a system completely isolated from Pin Payments operational servers. Unencrypted card data is NEVER stored and all communications are encrypted via SSL security certificates. Internally card information is referenced only through the use of a token which is not derived from card information in any way. All these measures provide the highest level of protection for your transaction. Please note that we can accept Visa or Mastercard credit or debit cards via this payment option. If you wish to use American Express or Diners Club, please use PayPal instead.

While using your credit card in this way is extremely safe, we can offer a number of offline payment methods for those customers who prefer not to pay online. By selecting the offline payment options, you will receive instructions on how to submit your credit card details to us by fax or mail, or directly transfer your payment using wire transfer (direct deposit or telegraphic transfer).

When paying in this way, simply complete the checkout process and select either the Bank Deposit or Offline Payment options - click here if you require our Offline Payment Order Form.

If you have any concerns or questions about our privacy and security policy or if you would like to ask about alternative payment methods, please contact us.