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Just thought I'd let you know that the parcel of goods I ordered arrived today. Thanks so much for the prompt response. I really...


Shipping & Returns

NOTE: You can check on postage costs at any time.  Simply add an item(s) to the shopping cart and then use the Postage Estimator to calculate postage.  Just select your state from the drop down box and click Update to view shipping cost. You do not need to be logged in or registered to do this so you can know what a potential order will cost to ship before committing to the purchase.

Standard Delivery via eParcel

Standard delivery for parcels up to 20kg is generally via eParcel (Australia Post) - this service offers parcel tracking and signature on delivery - all deliveries are fully insured.  You may provide a "safe drop" instruction (authority to leave without signature) for lower value parcels but signature is required by default.  In some cases, we may send via Express Post satchel instead of courier if this is more efficient for your location (eg. Northern Territory or remote areas).  

For eParcel deliveries, you will be notified of the consignment number - items can be tracked online here.

Glen Innes (postcode 2370) is outside the next day delivery network for Express Post - we do NOT offer Express Post as it does not speed up delivery in most cases. If you require expedited delivery, then please consider our courier options. We recommend and use eParcel as the best delivery option in most cases.

Expedited Delivery via Toll Priority Courier (Air) or Star Track Express (Road)

Expedited delivery is normally by Toll Priority or Star Track Express at our discretion.  These services are courier so you MUST provide a suitable address (PO Boxes are not acceptable) where someone is available to sign. NOTE: If you do not provide an address where parcel can be signed for on delivery, you may be charged a re-delivery fee (from $20).  For low value parcels, safe drop instructions may be lodged with courier. By requesting courier delivery, you are agreeing to pay any redelivery fee unless safe drop instructions are provided.

Air Express for when you need it in a hurry - for parcels up to 5kg only

Road Express for items that do not fit in a satchel OR larger/heavier shipments.

Air express delivery is via Toll Priority and offers overnight delivery to most major areas (may take longer to some more remote areas).  Note that this is a satchel service and so is restricted to items that can fit in the satchel.  You will be notified of consignment note number - items can be tracked online  

Please check with us prior to purchase if you are unsure about which service will be used as not all items can be sent by air.  If you need expedited delivery, it is a good idea to check with us first. Cost is based on overnight satchels in 1kg, 3kg and 5kg sizes and ranges from $16 to $27.50.
Larger items will be delivered using a road express service is via Star Track Express - please allow time for shipments to reach your location (it is not necessarily faster to some remote locations or to Sydney/Brisbane).  Please contact us for cut-off times for courier deliveries. You will be notified of consignment note number on parcel despatch - items can be tracked online or by calling 132345.

You must provide an address where the parcel can be signed for. 
DO NOT SELECT COURIER UNLESS YOU CAN GUARANTEE SIGNATURE OR PROVIDE A SAFE DROP INSTRUCTION - you are agreeing to pay any extra delivery fee if these conditions are not met.

NOTE: air courier deliveries to the Northern Territory and some other very remote locations are charged a surcharge ($20+) so in these cases, your parcel may be sent by Express Post instead.