Contact Us

OUT OF OFFICE:  we will be away from Thursday 20th May until Sunday 23rd May.  All orders received during this time will be despatched on Monday 24th May.  We will be answering emails during this time but phone messages will not be checked until we get back.



Please note that our business is an online based operation - we do not have a retail shopfrontIf you wish to visit the warehouse, you must make an appointment in advance to arrange a suitable time.

  • Email orders or enquiries are dealt with much faster and more efficently.
  • Email Address: Please use email form below or info @ (remove spaces)
  • Phone Number: call 1800 502140 to leave message (or international +61 2 6794 3402)
  • Fax Number: (02) 5776 0736 (international +61 2 5776 0736)
  • Address: 42 Glen Legh Road, Glen Innes, NSW 2370, Australia 
  • Aussie Sapphire is closed on Weekends - please email your query for fastest response.

Email is the quickest and most efficient way to contact us. Emails are replied to as a priority. If you do not receive a reply within 24 hours, please check your spam folder.  PLEASE DO NOT PHONE UNLESS IT IS ABSOLUTELY NECESSARY - email will get a faster, more detailed and more efficient response.   If you must leave a phone message, please include ALL relevant information.

NOTE: Please email us for an appointment before visiting our office to ensure someone is available to assist you.

NOTE:  We are currently experiencing a high volume of orders and phone calls are difficult to answer. Please email instead of phoning for a faster response.  If you must phone, please leave a detailed message when prompted and we will try to get back to you within 24 hours. Orders placed over the phone may incur a surcharge.


Email Enquiry Form Complete this form to email us your enquiry.