Standard Delivery via eParcel
Standard delivery for parcels up to 20kg is generally via eParcel (Australia Post) - this service offers parcel tracking and signature on delivery - all deliveries are fully insured.
You may provide a "safe drop" instruction (authority to leave without signature) for lower value parcels but signature is required by default.
For eParcel deliveries, you will be notified of the consignment number - items can be tracked online here.
Glen Innes (postcode 2370) is outside the next day delivery network for Express Post - we do NOT offer Express Post as it does not speed up delivery in most cases. If you require expedited delivery, then please consider our courier options. We recommend and use eParcel as the best delivery option in most cases.
Expedited Delivery via Toll Priority (Air) or Toll Ipec (Road) CourierExpedited delivery is normally by Toll Priority or Toll Ipec at our discretion. These services are courier so you MUST provide a suitable address (PO Boxes are not acceptable) where someone is available to sign. NOTE: If you do not provide an address where parcel can be signed for on delivery, you may be charged a re-delivery fee (currently $50). For low value parcels, safe drop instructions may be lodged with courier. By requesting courier delivery, you are agreeing to pay any redelivery fee unless safe drop instructions are provided.
Air Express for when you need it in a hurry - for parcels up to 5kg only
Road Express for items that do not fit in a satchel OR larger/heavier shipments.
Air express delivery is via Toll Priority and offers overnight delivery to most major areas (may take longer to some more remote areas or in some unavoidable circumstances). Note that this is a satchel service and so is restricted to items that can fit in the satchel.
Please check with us prior to purchase if you are unsure about which service will be used as not all items can be sent by air. If you need expedited delivery, it is a good idea to check with us first. Cost is based on overnight satchels in 1kg, 3kg and 5kg sizes and ranges from $20 to $35.
You must provide an address where the parcel can be signed for.
NOTE: courier deliveries to the Northern Territory and some other very remote locations are charged a surcharge so in these cases, your parcel may be sent by Express Post instead. If too large to go by air, you will be contacted to discuss before despatch.